Frequently Asked Questions

AHFS is currently developing a new cloud-based platform for its drug information databases, called AHFS Clinical Drug Information. It will be available as a website, app, and API for integration. Look for more information as it becomes available and contact us if you’re interested in becoming a beta tester. It is expected to release in early 2016. You can also contact our partners directly for information on other options to access AHFS digitally.

In order to find out more detailed information and pricing, you first need to fill out a non-disclosure agreement. Please fill out the contact us form for more information.

You can find the username and password information within the preface of the AHFS Drug Information print book. This will update with every edition.

Please email Chris Jezowski, ASHP institutional sales representative, at to get a trial account and a price quote.

You can download the app for free on the iOS or Android app store, but you first need to have have a subscription, which can be purchased through the ASHP’s store.  For institutional subscriptions, you will have access to the app as long as you are within the IP range of your institution.

You may contact ASHP Customer Service for any issues you may have with your order:

Toll Free: (866) 279-0681 (United States and Canada only)
International Callers: 001-301-664-8700
Hours: 8:00 am to 6:00 pm Eastern Standard Time, Monday – Friday

You should have received an email confirmation after your order was placed, sent to the email address that is tied to your account. As long as the product has published, once you place your order, you should expect to receive it in 5-7 business days. If it is on backorder, you will receive the product as soon as it is available.

All purchase orders must be mailed or faxed in. They can be sent to our customer service at 301-657-1251 or mailed to the address below:

ASHP Payment Center
PO Box 17693
Baltimore, MD 21297

You may return any product with the exception of digital products within 30 days for a full refund. After 30 days, the return and subsequent refund is subject to a 25% restocking fee. Resellers: When a book is discontinued and goes out of print, you may return your stock of that item for up to 90 days from the discontinued date. All returns should be sent to ASHP Returns, 1780A Crossroads Drive, Odenton, MD 21113.

View our ASHP Shipping and Handling Schedule for more information on shipping and handling costs. ASHP encourages customers purchasing from outside the U.S. to contact an authorized agent. View a list of ASHP agents.

ASHP offers the following bulk discounts for books published by ASHP only. Institutional discounts are available for subscriptions and vary by product.

Number of Copies Discount

5-9 10%
10-24 15%
25-49 20%
50-99 25%
100 or more 30%